Quality of our products:


Quality and safety of Handle with Care products is our priority. Every product is carefully evaluated before packing and reaching a new owner.


We want you to be sure that by purchasing at Handle with Care you always receive products of the highest quality. We are always there to watch over the production process of every pillow and quilt. The first time our fabrics undergo safety tests is when they are printed. We use the services of a small sewing company which makes sure that every touch to our sewn products is the right one. And when the products finally reach us, we make sure that every single item would be the one we could give to our children. If yes, we prepare the package ourselves – we wrap it up in our special paper, add notes on how to take care of our products and also a postcard with bigger orders. Just a ribbon for the package and voilà! Our soft and colourful products are ready to put children and adults to sleep!


Returns:


If, for some reason, our product does not meet your expectations, you can always withdraw from the agreement within 14 days from the date of purchase. To return a product, please print and fill out the Return Form.


Please send the Return Form together with the product and proof of purchase to the following address:

Little Craft Planet Magdalena Tylus
Mandarynkowa 2/2B
92-777 Łódź


The cost of return is paid by the Buyer. Note: for the return to be accepted, the product should not have any traces of use. Additionally, the product should be returned with all tags. For sheets and swaddles, they should have the wrapper they were packed in. Having received the package with the Return Form, we will return the money to the bank account number provided in the Return Form. A full refund will be provided within 14 days from the date of receipt.

Return Form

Complaints:

Every product at Handle with Care has a one-year warranty. If the product is faulty, please print and fill out the Complaint Form and then send it together with the item and proof of purchase to the following address:

Little Craft Planet Magdalena Tylus
Mandarynkowa 2/2B
92-777 Łódź


Within 14 days from the date of receipt of the product we will inform you on the outcome of the claim procedure. The manufacturer reserves the right to resolve the complaint in accordance with their own judgment. In the case of settlement of the claim in favor of the Buyer, the Manufacturer agrees to remove the defect within 7 days from the date of the settlement, and if this is impossible, to send a new copy of the product without any additional cost. If the claim is rejected, the Manufacturer shall send back your product within 7 days from the date of the decision, without any additional cost.

To minimize the risk of defects, you should follow the washing instructions attached to each purchase. If the instruction is not followed and the incorrect use and care of the products leads to defects, the Manufacturer reserves the right to reject the claim. For detailed information on product care, please go to Care instructions.

Complaint Form